A New Communication Framework for Healthcare: Inclusiveness & Identity | UC San Diego Online
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A New Communication Framework for Healthcare: Inclusiveness & Identity


UCSD



In any communication it’s important to think about three simple ideas: WHO, WHAT and WHY. In this course we focus on “WHO”—specifically, our own self-concept. We’ll define and reflect on strategies to cultivate self-awareness, self-reflection, and emotional self-regulation, and discuss their utility in facilitating effective communication.

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About This Course

In any communication, it’s important to think about three simple ideas: WHO, WHAT and WHY. These are foundational questions drawn from both theater and journalism, and they help us put the pieces of the story together and capture the perspectives of the people involved. These are simple questions:

  • Who am I?
  • Who are you?
  • What is my goal?
  • What is your goal?
  • Why do I care about this issue?
  • And why do you care?

Understanding someone else’s perspective is complex—especially in healthcare, where vulnerability and complicated information often make it difficult for patients and families to understand what is happening.

This course will focus on building personal awareness, humility and compassion to get to know ourselves better, which helps us understand how “who we are” shapes the ways we connect.

What you will learn

  • Define self-awareness, self-reflection and emotional self-regulation
  • Reflect on strategies to cultivate self-awareness and self-reflection as a way to enhance emotional self-regulation
  • Awareness of unconscious biases that result from our environment and society
  • How our perception of “the norm” influences our patterns of thinking
  • Strategies to expand our "socialized mind" and escape the trap of assumptions, bias, and lack of personal accountability
  • Examine how you were conditioned by your environment growing up and the barriers it created in your understanding of other people’s points of view

Course Staff

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Val Lantz-Gefroh, MFA

Val is a professional actor, director, and teacher. She came to UC San Diego after serving as the Artistic Director of the TCU and UNTHSC School of Medicine. For the last decade she has created unique curricula based on theater practice and other disciplines to help healthcare providers, students and researchers connect and engage more effectively with their audiences.

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Evonne Kaplan-Liss, MD MPH

Dr. Kaplan-Liss is a national leader in communication training in medicine. Before coming to UCSD, she held the first dean-level position in a medical school, TCU and UNTHSC School of Medicine with the mission to train Empathetic Scholars®. Dr. Kaplan-Liss came to TCU from the nationally acclaimed Alan Alda Center for Communicating Science, where she was the Founding Medical Program Director and trained thousands of physicians and medical students to communicate with empathy and clarity.

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